Tech Support:
Our experienced engineers and technicians will visit our customers periodically after the machine delivery to provide Preventative Maintenance on the machines built by ONEX Automation.

Documentation:
Complete, well-diagramed manuals are just one example how we differentiate ourselves. Every ONEX Automation and machine system comes with comprehensive technical documentation in print and on CD.

Remote Assist: 
ONEX systems are designed to ease the remote support via remote assist program through which we can program new features or modify control programs or troubleshoot system problems from ONEX’ facility as need arises and eliminate the need for travel and unnecessary down time.

We are happy to provide: Technical support in the identification of spare parts

Troubleshooting Service:
We offer prompt service to minimize system down time in your process.

With our state of the art Remote Assist Program 99% of the time we have successfully identified and fixed system related problems from our office, remotely in less than an hour.

Incase our serviceman isn’t able troubleshoot the system remotely we will schedule a service call to assist you within the first 24 hours.

Training:
We offer unmatched services including but not limited to Preventative Maintenance, to ensure flawless operations with maximum productivity, and on site training for our customers.  

• Comprehensive system training, including complete operating manual in print, and on CD. 
• Free Preventative Maintenance for one year, as well as product warranty and service reporting. 

Seminars:
At ONEX Automation we offer training seminars partnering with leading automation product manufacturers. In our seminars we have helped our customers to choose right automation tools for their processes.

Our Seminars cover the following topics: 

• Basic Automated Assembly Methods
• Basics of PLC Programming
• Robots in Future Automation 
• Vision Inspection Systems & Applications